FAQs
Frequently Asked Questions
General
What is Turestrl?
Turestrl is a creative brand founded by Roshawn Allen, offering a unique blend of storytelling and art through comics, apparel, and collectibles. Our flagship series, The Crazy Life of Naes, invites you into a universe where fashion meets narrative.
Who is Naes?
Naes is the central character in our comic series, The Crazy Life of Naes. His journey explores themes of identity, resilience, and transformation, depicted through vivid illustrations and compelling storytelling.
How can I get started with the story?
You can begin by downloading our free digital prequel, Enter the Mind of The Hermit, available on our homepage. This mini-issue sets the stage for Naes' adventures. Turestrl store
Orders & Shipping
When will my pre-order ship?
Pre-ordered items, such as The Crazy Life of Naes comic book, are scheduled to ship starting June 1st, 2025. Turestrl store+1Turestrl store+1
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information.
Products & Sizing
What sizes are available for your apparel?
Our clothing ranges from sizes S to XXL. Specific sizing details are provided on each product page to help you choose the best fit.
Are your products unisex?
Yes, many of our items are designed to be unisex. We also offer specific collections tailored for women.
Do you offer limited edition items?
Absolutely. We frequently release limited edition products. Stay updated by subscribing to our newsletter or following us on social media.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition. For more details, please refer to our Return Policy.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service through the Contact page with your order details.
Digital Content
How do I access the free digital prequel?
Visit our homepage and click on the download link for Enter the Mind of The Hermit. You'll receive a PDF version of the mini-issue. Turestrl store
Will there be more digital content available?
Yes, we're continually expanding our digital offerings. Subscribe to our newsletter to receive updates on new releases.
Contact & Support
How can I get in touch with you?
For any inquiries, please use the Contact form on our website. We'll respond as promptly as possible.
Do you offer collaborations or custom designs?
We're open to collaborations and custom projects. Reach out through our contact form with your proposal, and we'll be in touch.